FAQs
Who Should I Contact In My Area?
We have Sales Representatives and franchised Distributors located in North America and Globally. You can locate them through our on-line listing under the Support Section. For territories where we do not have representative and/or a distributor, please feel free to contact us directly at sales@americanbrightled.com.
Currently I am using other LED manufacturer’s products, can you provide cross reference to your LEDs?
Yes, just provide the part number(s) of other LED manufacturers and our engineers will be happy to assist you. It will help expedite the process if you can provide us with the specifications of the LED which would include package size, viewing angle, binning requirements, color type (single, bicolor, RGB), color of the LED (wavelength) and lumen intensity.
Do you keep inventory in United States?
Yes, inventory is stored in our California warehouse and at our franchised distributors’. Constant inventory reviews are implemented to assure on-time delivery and stock integrity.
What is your standard lead time?
Our standard lead time is 2-3 weeks for samples, 6-8 weeks for components and 8-10 weeks for modules ARO. For parts we have in stock, we can ship within 24 hours ARO. The lead time varies from time to time. Please feel free to contact us for the most updated information.
How can I get samples?
Click on the sample request form in the menu on our website and a fill out the sample request form or contact us at sales@americanbrightled.com.
What is the Minimum Order Quantity (MOQ) of the LEDs?
The minimum order quantity varies by product type. It is recommended that you contact our franchised distributors in your area for MOQ information, lead-time and quoting inquiries.
What value-added service can American Bright provide?
Besides discrete components, we can supply customized PCB assemblies with LEDs and other components. We are confident that with our resources and experience, we can provide cost reduction and quality products for our valuable customers. Please reference our Customization page on our website for more information or Contact us directly (sales@americanbrightled.com) for assistance.
How can I get a customized LED product?
If you already have a drawing, we will evaluate and provide quotation of tooling and unit costs. If drawings are not available, contact our Sales Representative or Account Manager to explain the concept. A simplified CAD file or detailed hand sketch will help our engineers to design the parts. We will provide drawings and pricing for evaluation. If authorized to proceed, first article samples will be provided for further qualification. The whole process can be under protection of a NDA.
Do you accept credit card payments?
Yes, for small orders we will accept VISA or MASTER card payment. The minimum order amount is $250. When placing purchase orders, our Account Managers will provide a form for you to fill out with your card number and all necessary information.
How do I set up payment terms with American Bright?
You need to provide your trade references and banking information in order to set up terms. Contact our Sales personnel and obtain necessary forms. Your signature on the Bank Authorization Form is important and helps to expedite the process. Usually the whole process takes about 1-2 weeks depending on the response of your banks and trade references. Once it is authorized, our Account Manager will inform you the status of your account.
Do you accept oversea orders or drop ship to oversea locations?
Yes, we accept orders from most of the overseas countries and we can also drop ship to your overseas location.
