Frequently Asked Questions

  • Who should I contact in my area?

    We have Sales Representatives and franchised distributors in most of North America, including Mexico and Canada. Locate them through our on-line listing: Reps & Distributors. For territories where we do not have representatives and distributors, please feel free to contact us directly.

  • Currently I am using other LED manufacturer's products, can you provide cross reference to your LEDs?

    Yes, just provide the part numbers of other LED manufacturers and our engineers will be more than happy to assist you. It will help to expedite the process if you can provide us with the specifications of the target LEDs.

  • Do you keep inventory in United States?

    Yes, large inventory is stored in our California warehouse and at our franchised distributors'. Constant inventory reviews are implemented to assure on-time delivery and stock integrity.

  • What is your standard lead time?

    Our standard lead time is 3 to 4 weeks for Lamps, SMTs, and Infrared products ARO. For displays, it is 4 to 5 weeks. For those we have in stock, we can ship within 24 hours ARO. The lead time varies from time to time. Please feel free to contact us for the most updated information.

  • How can I get samples?

    Proactively envisioned multimedia based expertise and cross-media growth strategies. Seamlessly visualize quality intellectual capital without superior collaboration and idea-sharing. Holistically pontificate installed base portals after maintainable products.

  • How can I get samples?

    Most samples of our products are available at no cost. Complete and submit the sample request form online, our sales representatives will process your inquires in a daily basis.

  • What is the Minimum Order Quantity (MOQ) of the LEDs?

    For OEM customers, each purchase order must meet $250. Compare to our competitors' $700, our policy is considerably convenient. For small quantities, it is recommended to contact our franchised distributors in your area. Our distributors will provide timely response and quality customer service to your inquiries.

  • What value-added service can American Bright provide?

    Besides discrete LEDs, we can supply complete assemblies (PCBs) with LEDs and other components. We also review customers' specs and drawings to determine LED solution. We are confident that with our resources and experience, we can provide cost reduction and quality products for our valuable customers.

  • How can I get a customized LED product?

    If you already have a drawing, we will evaluate and provide quotation of tooling and unit costs. If drawings are not available, contact our Sales Representative or Account Manager to explain the concept. A simplified CAD file or detailed hand sketch will help our engineers to design the parts. We will provide drawings and pricing for evaluation. If authorized to proceed, first article samples will be provided for further qualification. The whole process can be under protection of a NDA.

  • Do you accept credit card payments?

    Yes, we accept VISA and MASTER cards. When placing purchase orders, our Account Managers will provide a form for you to fill out with your card number and all necessary information.

  • How do I set up payment terms with American Bright?

    You need to provide your trade references and banking information in order to set up terms. Contact our Sales personnel and obtain necessary forms. Your signature on the Bank Authorization Form is important and helps to expedite the process. Usually the whole process takes about 1-2 weeks depending on the response of your banks and trade references. Once it is authorized, our Account Manager will inform you the status of your account.

  • Do you accept oversea orders or drop ship to oversea locations?

    Yes, we accept orders from most of the oversea countries and we can also drop ship to your oversea locations.

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Contact Info

aboc

Phone

(909) 628-5050

Fax

(909) 628-5006

Email

aboc@americanbrightled.com

Address

American Bright
13815-C Magnolia Ave
Chino, CA 91710

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